Contact Us
Have a question or spotted something unusual? The Jackpot Jubilee team is a short email away. We respond within 24 hours on business days.
Response Time Within 24 hours (business days)
Operating Company Jackpot Jubilee Studios LLC
Registered Office 1600 NW 163rd St, Ste 300, Miami, FL 33169
Quick Support FAQ
My Jubilee Coins disappeared — what happened?
Coin balances are held in your browser session. Clearing your browser data or switching to a different device will reset your balance. A fresh stash of 5,000 Jubilee Coins is granted automatically on every new session.
I found a visual glitch in the game. How do I report it?
Email support@jack-potjubilee.com with a brief description and your browser and device type. Screenshots are helpful. We aim to reproduce and fix reported issues within one business week.
Can I request a refund for Jubilee Coins?
Jubilee Coins are free and have no monetary value, so there is nothing to refund. If you have concerns about charges from another source, please contact your payment provider directly — Jackpot Jubilee does not process any payments.
How do I opt out of marketing emails?
Jackpot Jubilee does not send marketing emails. If you received an email claiming to be from us, please forward it to support@jack-potjubilee.com so we can investigate.